LEGAL DEPARTMENT
The Legal department of TOS serves as a knowledge centre for internal purposes and for our clients. We consider it to be part of the TOS services to provide advice with regards to applicable legislation with a special focus on labour law, maritime law, tax law, social security regulations, etc. Together with our operational department, we strive for the best possible solutions within the limits of the law. Compliance and transparency is one of our core company values. At this page, you will find an up-to-date list of our certifications and you can learn more about our services.
PRIVACY STATEMENT
Your privacy is important to us. If you trust your personal details to us via our website, your personal information will be processed in accordance with our privacy statement.
>> Privacy Statement
>> Privacy Statement Dutch version
TOS AS EMPLOYER
Within TOS we highly value our employees. We always do our utmost to provide the best possible employment solution for the job. This will be depending upon the location of the work, the duration of the project, the requirements of our customers, etc.
For all our employment solutions you can rest assured that we provide fair employment conditions, including but not limited to an adequate insurance package. Compliance with all applicable legislation is one of the foundations on which we have built our company in the last decades. We are transparent in our communication regarding your employment.
TERMS OF EMPLOYMENT
- ABU: Dutch Association of Intermediary Organisations and Temporary Employment Agencies
- NBBU: Dutch Association of Intermediary Organisations and Temporary Employment Agencies
- StiPP: Pension fund for personnel services
- Merchant Navy pension fund (Bedrijfspensioenfonds voor de Koopvaardij)
HEALTH AND SAFETY
TOS does a great deal to continuously ensure health and safety in the operational activities of the company where you are employed. Arrangements concerning this matter have been established in our health and safety handbook:
>> Health and Safety Handbook
>> Alcohol & Drugs Policy TOS
COMPANIES
TOS operates from the following companies:
- Transport & Offshore Services People On Demand B.V. – Chamber of Commerce number 24.196.928
- Transport & Offshore Services Crew B.V. – Chamber of Commerce number 24.364.953
- Transport & Offshore Services Energy B.V. – Chamber of Commerce number 24.423.087
- Transport & Offshore Services International B.V. – Chamber of Commerce number 24.424.585
- Transport & Offshore Services Ship Delivery B.V. – Chamber of Commerce number 24.364.949
- Transport & Offshore Services Binnenvaart B.V. – Chamber of Commerce number 24.364.950
- PT. TOS Indonesia NPWP/TIN: 02.906.308.8-023.000
- Transport & Offshore Services (T.O.S.) Cyprus Ltd. organization number 464605
- TOS Logistics B.V. – Chamber of Commerce number 24.350.600
GENERAL CONDITIONS
TOS operates on the basis of its own general conditions. You can download these general conditions simply via the link below (scroll down for English version).
Applicable as from 18th of July 2018: >>General conditions all TOS companies
AFFILIATED TO
>> CBRB (Central Agency for Rhine- and Inland Navigation)
>> IJUBOA (International Jack-Up Barge Owners Association)
>> IRO (Association of Dutch Suppliers in the Oil and Gas Industry and Offshore Renewable Industry)
>> KVNR (Royal Society of Dutch Shipowners)
>> NBBU (Dutch Association of Intermediary Organizations and Temporary Employment Agencies)
>> NWEA: The Netherlands Wind Energy Association
>> BLN-Schuttevaer (A chain-wide branch organisation by the inland shipping industry, for the inland shipping industry)
>> TKI Wind op Zee (onderdeel Topsector Energie)
CERTIFICATES
ISO 9001-2015
- Transport & Offshore Services People On Demand B.V.
- Transport & Offshore Services Binnenvaart B.V.
- Transport & Offshore Services Crew B.V.
- Transport & Offshore Services Energy B.V.
- Transport & Offshore Services International B.V.
- Transport & Offshore Services Ship Delivery B.V.
- Transport & Offshore Services Logistics B.V.
- PT. TOS Indonesia
- Transport & Offshore Services Poland Sp.z.o.o
- Transport & Offshore Services Ukraine LLC
- Transport & Offshore Services Czech Republic s.r.o
ISM Certification
The internatinal Safety Management (ISM) code is an international safety management standard for the operation of ships and the prevention of environmental pollution. Certification is proof of the ship’s technical quality and the qualitative aspects of management.
>> Certificate ISM St. Vincent TOS Ship Delivery B.V.
>> Certificate ISM Panama TOS Ship Delivery B.V.
MLC, 2006
The ILO’s Maritime Labour Convention (MLC), 2006 has been created to improve the working conditions for all 1.2 million seafarers worldwide. The Convention aims to prevent unfair competition in the maritime industry and sets out a basic minimum package of seafarers employment conditions.
All ship-owners must be able to demonstrate that their crewing agencies are operating in compliance with MLC, 2006.
>> Certificate MLC2006 TOS Crew B.V.
- Transport & Offshore Services B.V.
- Transport & Offshore Services Poland Sp.z.o.o
- Transport & Offshore Services Czech Republic s.r.o
- Transport & Offshore Services Ukraine LLC
- PT. TOS Indonesia
- Transport & Offshore Services Cyprus (T.O.S) ltd
>> Certificate MLC2006 TOS Energy B.V.
- Transport & Offshore Services B.V.
- Transport & Offshore Services Poland Sp.z.o.o
- Transport & Offshore Services Czech Republic s.r.o
- Transport & Offshore Services Ukraine LLC
- PT. TOS Indonesia
- Transport & Offshore Services Cyprus (T.O.S) ltd
>> Certificate MLC2006 TOS Guernsey PCC Limited
NEN 4400-1
The NEN 4400-1 certificate is becoming increasingly important for you as recipient. By working with an NEN 4400-1 certified agency, you minimise the chance of additional assessments from, for example, the taxman. TOS has a G-account which you can use as recipient, in which case you are protected against the risk of liability for payroll taxes and VAT.
>> Certificate NEN 4400-1 TOS People On Demand B.V.
>> Certificate NEN 4400-1 TOS Crew B.V.
>> Certificate NEN 4400-1 TOS Logistics B.V.
SCT
The TOS Onshore and Work2Learn Division is SCT certified. SCT is the abbreviation for Safety and Health Checklist Temporary Employment Agencies. It is a quality mark. The implementation and enforcement of the SCT procedures minimises the safety risks for staff.
>> Certificate SCT TOS People On Demand B.V. and TOS Logistics B.V.
>> Dutch certificate VCU TOS People On Demand B.V. and TOS Logistics B.V.
Accreditation as temporary workers agency in the Flemish region of Belgium
TOS has been accredited by the Belgian government to deliver services as employment agency in Belgium (Flemish region). The accreditation offers us the possibility to employ personnel on ships that sail under the Belgian flag or on ships that sail exclusively in Belgian waters.
>> Erkenning België – Vlaamse Gewest TOS Crew B.V.
AUG-Erlaubnis
AUG-Erlaubnis means Arbeitnehmerüberlassungsgesetzes Erlaubnis, which is German for Temporary Employment Permit. This permit offers the possibility to employ personnel on ships that sail under the German flag or on ships that sail exclusively in German waters.
>> AUG-Erlaubnis TOS Crew B.V.
SIUPPAK (Recruitment and placement seafarers Agency’s license)
Issued by the Indonesian Ministry of Transportation for placement of Indonesian Seafarers onboard vessels under the Maritime Labour Convention (MLC) 2006.
>> Certificate SIUPPAK PT TOS Indonesia
>> Certificate SIUP PT TOS Indonesia
NOGEPA (Netherlands Oil and Gas Exploration and Production Association)
Climate Neutral Group
Climate Neutral Group helps organisations reduce the climate impact of their business. Since 2017, TOS compensates the CO2 emission of all flights of her onshore and offshore crew worldwide. Compensation takes place through the specially selected sustainable energy projects. In 2017 and 2018 the contribution of TOS was invested in an onshore wind farm in India.
>> Certificate Climate Neutral Group TOS Netherlands B.V. 2017
>> Certificate Climate Neutral Group TOS Netherlands B.V. 2018
ANTI-DISCRIMINATION POLICY
TOS is committed to an anti-discrimination policy. Should you have any questions, comments or complaints regarding this anti-discrimination statement, please contact our Legal Department or your contact person at TOS. Additionally we would like to draw your attention to our complaints policy, which is stated on our website.
>> TOS anti-discrimination statement
Cookie Policy
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
COMPLAINTS
TOS is continuously in the process of improving her services to you. We consider every complaint as a free advice. Therefore complaints will be analysed and solved in accordance with the TOS internal complaints procedure.
You can send your complaint to complaint@tos.nl. It is also possible to deposit your complaint by phone, email or letter at your regular TOS consultant. Please state clearly on any correspondence: REFERENCE: COMPLAINT. A complaint by email to complaint@tos.nl will be confirmed of its receipt immediately. If you have deposited your complaint per letter, you will receive a written confirmation (by email or letter) of the receipt of your complaint within 2 working days. If you have deposited your complaint by phone, you will not receive a written confirmation.
TOS does its utmost to solve all complaints within 5 working days after receipt of the complaint. If the complexity of your complaint does not allow this, TOS will notify you about this within 5 working days. With this notification you will also be informed on the time needed to solve your complaint in a satisfying manner.