TOS - People & Ship Delivery

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Complaints

TOS is continuously in the process of improving her services to you. We consider every complaint as free advice. Therefore we will analyse and solve your comment following the TOS internal complaints procedure. At TOS we appreciate your feedback. If you are unsatisfied with our services for any reason, or your have a concern of any kind (including environmental concerns) that you wish to share with us, please use below form.

TOS does its utmost to solve all comments within 5 working days after receipt of it. If the complexity does not allow this, TOS will notify you about this within 5 working days. With this notification, you will also be informed about the time needed to solve it satisfyingly. You can fill in the form. This information will be used to keep you informed about the handling of this report.

Contact us anonymous

You also have the option to contact us anonymously. You are not obliged to enter your personal details. Just fill in the boxes ‘A detailed description of complaint’ and if applicable ‘Expected solution (if applicable)’ and submit.

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  • Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.
  • Max. file size: 256 MB.

TOS Head Office

Waalhaven O.Z. 77, building 4
Havennummer 2203a
3087 BM Rotterdam
P       +31 10 436 62 93

In case of emergencies,
crewing maritime +31 6 5574 85 09
crewing offshore: +31 6 4630 70 31
port & logistics +31 6 1001 68 17
ship delivery +31 6 5539 00 98
E        info@tos.nl

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PDF DOWNLOADS

Alcohol & Drugs Policy TOS
Anti-Bribery and Corruption policy
Anti-Discrimation statement
Code of Conduct
COVID-19 Guidelines TOS
Malaria Guidelines
Health & Safety Handbook
Statement tax on wages
Statement tax liability home country
Vaccinations letter Nigeria
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