TOS is continuously in the process of improving her services to you. We consider every complaint as free advice. Therefore we will analyse and solve your comment following the TOS internal complaints procedure.
TOS does its utmost to solve all comments within 5 working days after receipt of it. If the complexity does not allow this, TOS will notify you about this within 5 working days. With this notification, you will also be informed about the time needed to solve it satisfyingly. You can fill in the form. This information will be used to keep you informed about the handling of this report.
Contact us anonymous
You also have the option to contact us anonymously. You are not obliged to enter your personal details. Just fill in the boxes ‘A detailed description of complaint’ and if applicable ‘Expected solution (if applicable)’ and submit.