TOS is continuously in the process of improving her services to you. We consider every complaint as free advice. Therefore complaints will be analysed and solved following the TOS internal complaints procedure.
TOS does its utmost to solve all complaints within 5 working days after receipt of the complaint. If your complaint’s complexity does not allow this, TOS will notify you about this within 5 working days. With this notification, you will also be informed about the time needed to solve your complaint satisfyingly. You can fill in the form. This information will be used to keep you informed about the handling of this report.
You also have the option to make an anonymous complaint. You are not obliged to enter your personal details. Just fill in the boxes ‘A detailed description of complaint’ and if applicable ‘Expected solution (if applicable)’ and submit.