A well-known name with good financial results. With the exception of a few minor setbacks, TOS is familiar with a healthy growth. Nevertheless, it is not always easy for an organisation to keep up with its ever-increasing scale. It requires knowledge of organisational processes. For Ivan Wagenaar, four years ago was the perfect moment to come aboard the family business. Together with a dedicated team, he helped to streamline the internal infrastructure. Now that the house has been cleaned up, the next challenge awaits: Defying the strong winds of the market. This is now his full focus as Executive Manager Sales.
The mail, visas, payroll services, back office. By giving a helping hand where I could, I got to know the company early on. It won’t come as a surprise that I grew up with TOS at home as well. And while it was not put into words, there was of course a good chance that I would one day join the business. But only after first gaining some work experience elsewhere. After my studies in economics and working for a few years at financial regulator AFM, it was a logical moment for me to make the move. TOS had grown rapidly and it was time for a relatively fresh, new perspective. Looking beyond the daily routine. Where is the company now? What can be done better? TOS thrives on its good reputation, loyal clients and a database of professional resources. That means being fast and flexible in our general operations and responding to the market. Making sure that we are as quick as possible in finding the right people to suit our clients. By implementing new processes and IT, we have added new oil to the motor of our company. The advantage of a family business is that it is agile. Suppose there is an opportunity at the other side of the world. We can respond directly
Currently, prices are under pressure. We’ve had the wind at our back for a very long time in our market, so there was little attention for optimisation of the underlying processes. We noticed a similar trend in the aviation industry, which was forced to become highly efficient much earlier. The changing winds of our market now urge us to look to operational excellence. We have also come to realise that companies are struggling with the costs of personnel. Making more use of flexible staff and crew is one of the solutions we can offer. Especially in the form of long-term partnerships, TOS can make a big difference for its clients. Our company has evolved by solving problems for its clients. As the market changes, we stand strong by our values. Driven by quality. Honest, loyal, fair and flexible. Not only towards our clients, but to our own people as well. A pleasant working environment with respect for everyone.