Complaints

TOS is continuously in the process of improving her services to you.
We consider every complaint as a free advice. Therefore complaints will be analyzed and solved in accordance with the TOS internal complaints procedure.

You can send your complaint to klacht@tos.nl.        
It is also possible to deposit your complaint by phone, email or letter at your regular TOS consultant. Please state clearly on any correspondence: REFERENCE: COMPLAINT.

• A complaint by email to klacht@tos.nl will be confirmed of its receipt immediately.
• If you have deposited your complaint per letter, you will receive a written confirmation (by email or letter) of the receipt of your complaint within 2 working days.
• If you have deposited your complaint by phone, you will not receive a written confirmation.

TOS does its utmost to solve all complaints within 5 working days after receipt of the complaint. If the complexity of your complaint does not allow this, TOS will notify you about this within 5 working days. With this notification you will also be informed on the time needed to solve your complaint in a satisfying manner.